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Option 3: Try the built-in webcam to see if issues occur with this webcam. Option 2: Make sure there are no unnecessary programs running when attempting to record (this will free up resources). Other possible solutions (Any Version) Option 1: Restart computer with the webcam plugged in. If higher resolution is needed, upgrade to Camtasia 2020 or later, or use QuickTime (or another program) to record the webcam. These versions can only record a web cam at a maximum resolution of 1280x720. This can be found in the Camtasia Recorder before starting the recording. If you are using Camtasia 2020 and experiencing this issue, please check the Camtasia Recorder webcam portion is set to 1920x1080 or lower. Please try all of the troubleshooting steps below. This is a known issue that we hope to improve on in future releases. When finished recording from a web cam, the audio and video is out of sync, pixelated, or has a low frame rate.
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